Wednesday, December 7, 2016

Needed or Redundant Regulation: You Make the Call

Remember those "You Make the Call" commercials that used to air during Monday Night Football games during the 1980’s and early 90’s, where you test your knowledge of the rules against the officials?

If not, here is a sample:

I was talking to several people this week about the utility of a proposed rule by the Federal Acquisition Regulatory Council in Nov. 29’s Federal Register, which is aimed at improving communications between government and industry.

According to the proposed rule:

...“government acquisition personnel are permitted and encouraged to engage in responsible and constructive exchanges with industry, so long as those exchanges are consistent with existing laws and regulations, and promote a fair competitive environment.”... 

Doesn't the language in the Federal Acquisition Regulation Part 10 (Market Research) effectively provide similar language and/or sentiment? Is this new rule even necessary? How is creating this new rule going to change anything?

As reported by Federal News Radio:

...Two mythbusters memos from the Office of Federal Procurement Policy; the reestablishment of the Frontline Forum for contracting officers; a host of Web and in-person educational sessions over the last five years, and still the idea that government and industry can communicate about contracts is hard for many acquisition workers to grasp... 

So this is where we are. Does anyone really think the communications issue is getting better? Yes and No. Is it the fear of auditors? Too much oversight? A risk averse culture that creates fear of doing something wrong? Lack of training? Leadership?

Yes on all counts.

For starters, the message of communication and collaboration with industry seems to have stayed at the top of most organizations, because most leaders in the federal procurement world state they are implementing such measures.

Really? Because someone needs to talk to the acquisition workforce. The acquisition workforce is being taken to task for not communicating more, and being more collaborative. Granted there is truth to that complaint. However, it is the equivalent of screaming at a customer service agent of a large corporation. It might make you feel better, but that person is doing their best to follow the policies placed before them, along with the resources and direction they have been given.

The acquisition workforce needs help to improve. They need resources, training, and the ability to be empowered to make decisions, do what is in the best interest of the taxpayer, and be able to make mistakes. Provide them motivation, show them how, and establish the tools they need to be more successful. 

Under the current environment of being overworked, poorly trained and supported, not having proper direction and guidance, fear of effective engagements under threat of protest, not to mention intense oversight scrutiny, I don't see how any new rule of telling the workforce to do what they already know they need to be doing will change.

We need to figure out why this collaboration is not being done, and help create a culture of being able to be more communicative. Some of the best federal contracting officers and program managers I know sadly tell me they simply have no reason to continue being collaborative and communicative with industry. Why bother, when they don't get supported by above, get misinformation or no support from legal, and continuously are getting hammered from all sides? All negative, and no positive reasons.

There is vast room for improvement on both sides of the fence, because this is not just a problem with the federal government. For example, threatening the "P" word at the drop of a hat is counterproductive, and breeds the resentment and fear that closes the doors to effective communication.

There are pockets of excellence that need to be leveraged, such as liaison positions in government, ombudsman, and great leadership at the General Services Administration in developing programs such as Alliant, OASIS and Networks 2020. You can also just follow Jose Arrieta around town in Washington, D.C., who is a maverick in this area, and did a marvelous job at the Department of Homeland Security (video), and continues this work as Director of the Office of Small and Disadvantaged Business Utilization at the Department of Treasury.

Let's do what we need to do. We don't need more rules and regulations. We know what the problems are, so let's fix it.

So, to the original question. Is this new proposed rule a path forward to improving the communications issue?

You make the call!

No comments:

Post a Comment